Terms of Use

Last updated: 7 October 2026

In short

• MI-lab is a training tool – not therapy, treatment or clinical advice
• You must never use the platform on real client or patient conversations
• The content is protected by copyright and belongs to DialogSkills AS
• AI-generated content is simulated and may contain errors

1. About the service

MI-lab is a web-based platform for training and education in Motivational Interviewing (MI), developed and operated by DialogSkills AS (company reg. no. 937 545 401, EU VAT number (OSS) EU372103543), Parkveien 4 B, 5007 Bergen, Norway.

The platform is intended as a supplement to professional training and does not replace supervision, mentoring or clinical practice. MI as a method is an open and established approach – these terms apply to the platform's unique content and implementation.

By using the service you accept these terms.

2. Access and accounts

Parts of the platform are available without signing in. Training requires an account. You can create an account yourself and try it for free, or get access through:

• A request for access, which we approve manually
• An organisation licence through an employer or educational institution
• An invitation from an administrator in your organisation

You sign in with an email address and a one-time code, or with a username and password. You are responsible for keeping your sign-in details confidential. Sharing an account is not permitted.

3. Copyright and intellectual property

All content on the platform – including exercises, cases, texts, design, AI systems, prompts, conversation logic and the pedagogical structure – is protected by copyright law and belongs exclusively to DialogSkills AS.

It is not permitted to:

• Copy, reproduce or recreate content, exercises or the platform's training structure – in whole or in part
• Use the platform or insight from it to develop competing products or services
• Perform reverse engineering, decompilation or other analysis of the technical solution
• Attempt to make the service reveal our instructions to the AI models, or otherwise extract the underlying system content
• Share access, content or screenshots with third parties without prior written approval

4. Confidentiality

The platform's content, functionality, structure and methodology are confidential information. You undertake not to share such information with third parties. Breach may lead to immediate exclusion and legal consequences, including a claim for damages.

5. Use of artificial intelligence

The platform uses AI technology for training purposes. Important to know:

• AI-generated responses are simulated and must not be interpreted as actual advice
• Feedback and scores are AI-based estimates, not clinical assessment
• Never use the platform for real client or patient conversations. This also applies to the MI recorder: you must only record role-play and exercises
• We do not use your conversation data to train AI models, and we have agreements with our providers to the same effect

6. Privacy

We process your data in accordance with the General Data Protection Regulation (GDPR). Read our privacy policy for full information on which data we process, where it is stored, for how long, and what rights you have.

7. Your obligations as a user

You are responsible for what you enter into and upload to the platform.

• Never enter identifiable information about real people. If you use a real event as the basis for an exercise, it must be anonymised before you enter it: no name, date of birth, workplace, case number or other identifiers that make a person recognisable.
• Never upload audio recordings of real client or patient conversations.
• You must not use the platform for anything unlawful, or in a way that infringes others' rights.
• You must not attempt to circumvent access restrictions, load the service abnormally, or use automated tools against it without a written agreement.

In the event of a breach we may close your access immediately.

8. Payment and subscription

Full access is sold as a subscription — monthly or yearly. The price includes VAT and is shown at purchase. Payment is made by card via our payment provider Stripe; MI-lab never stores your card details.

The subscription renews automatically at the end of each period until you cancel. You can cancel at any time under Settings → Manage subscription. If you cancel, you keep access for the period you have already paid for and are not charged again.

Fair use. Full access gives ample usage for normal training. To prevent abuse there is an upper usage limit set far above normal use. In case of unusually high usage we get in touch before any measures are taken.

Right of withdrawal. If you buy as a consumer, you have a 14-day right of withdrawal from the day the contract is concluded. When you buy, we ask you to confirm that you want access straight away. If you withdraw within 14 days, you get back what you paid, minus the part of the period you have had access to (proportionate payment, cf. Article 14(3) of Directive 2011/83/EU). You withdraw with the «Withdraw from contract» button under Settings → Manage subscription, with the withdrawal form, or by writing to stian@arbeidspsykolog.no. You receive a confirmation by email.

After the withdrawal period, a period already begun is not refunded, but you can cancel the renewal whenever you like. This does not limit your rights if the service is faulty or does not conform to the contract.

• Access runs for the agreed period.
• Price changes are notified well before renewal, and never apply to a period you have already paid for.
• If your access is bought by an employer or educational institution, they decide when it starts and ends.

9. Cancellation, dormant account and deletion

You can at any time ask for your account to be closed and your data deleted. Contact us at stian@arbeidspsykolog.no, or use «delete me» inside the service. We handle the request within 30 days.

When your access expires, your data is kept untouched for 12 months, so you can come back, pay and continue where you left off. After that your personal data is deleted. Anonymous usage statistics may be kept.

If you have access through an employer or educational institution, the agreement between us and them applies. If you leave, or they cancel the agreement, your data is deleted after 90 days – unless you have asked for something else.

Your organisation's administrator can remove you from the organisation. The administrator cannot read the content of your training conversations, recordings or analyses.

10. Limitation of liability

If you are a consumer, you have all rights in case of faults and lack of conformity that follow from the mandatory law of the country where you live, including the right to have the service brought into conformity, to a price reduction and to terminate the contract. The limitations of liability below apply only to the extent the law allows.

DialogSkills AS provides the platform «as is», without warranties beyond what follows from mandatory law. We are not liable for:

• Loss or damage resulting from use of the platform
• Downtime, errors or shortcomings in AI-generated content
• Actions or decisions made on the basis of AI feedback

Nothing in these terms limits rights you have as a consumer under mandatory law.

11. Changes to the terms

We may update these terms. Material changes are notified by email or at your next sign-in, and you must accept the new version to continue using the service.

12. Governing law and disputes

The terms are governed by Norwegian law. If you are a consumer, you nevertheless keep the protection of the mandatory rules of the country where you live. Disputes are sought resolved amicably. As a consumer, you can bring proceedings before the courts where you live or in Norway. We can only bring proceedings against you where you live. For business customers, Bergen District Court (Bergen tingrett) is the legal venue.

You can complain to the Norwegian Consumer Council (forbrukerradet.no). If you live in Sweden, you can contact the National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se).

Contact

Questions about the terms: stian@arbeidspsykolog.no · phone +47 98 26 24 92